Frequently asked questions:
How do I attach/send a a file or photo?
If you have a custom order that requires sending a picture please send attach/upload it with the listing you are ordering or send to firstname.lastname@example.org with your order# in subject line.
Handwriting, drawings, fingerprints, paw prints ect should be send in dark black ink or dark colored. Chances are, that our graphic designers can restore any photo you send however given rare instances we may need you to resend the photo or extra charges may incur if the photos are not usable.
Do I get to see a proof for custom orders?
Yes! For custom orders we will send you a proof via email for layout and spelling purposes. We ask that you review and approve the proofs, however if we don't hear back from you we will need to proceed with what you provided. Not all custom orders require a proof so please read the listing descriptions. Please make sure your email is correct in shopify.
How should the handwriting and drawings be?
Please send them written in black ink or dark colored ink against a white background, if possible. Please do not send drawings or handwriting in crayon. Whatever you send we will to try our best to make it work. Please take big high resolution photos if possible.
We can combine multiple images of handwriting for one piece too, fyi :)
How do I send fingerprints?
If you have them already you can simply take a high quality photo and please send attach/upload it with the listing you are ordering or send to email@example.com with your order# in subject line.
Instructions on how to do your own fingerprints: you can take a pencil and draw a rectangle shaded in dark with pencil, then rub your finger in it good. Then, put your finger on a piece of clear tape and peel off- then put it on a white sheet of paper! You can take a photo of that and send. (there are some great videos on youtube showing how to do this!) Also, you can see a tutorial here: http://www.instructables.com/id/Get-your-fi
Also, if this is for a memorial keepsake, you can have the funeral home send you the fingerprints they took by emailing them to you, or to us directly. Our email is firstname.lastname@example.org.
How many words or characters can I use?
We don't have a specific number of characters due to handwriting differences such as style, script and size of the writing also variations of pendant sizes and substrate sizes you are ordering. You can send it to us and our graphic designers will let you know if it fits! We usually try to make anything fit that you want on there, however if a different shape pendant would aesthetically fit your text or drawing best, we will recommend a different shape to fit your handwriting.
You can submit any language, handwriting or drawings.
For any other questions simply ask and we will quickly get back to you!